Policies

Appointment Cancellations
 

For appointments within the Lower Mainland, we ask that you give two full business days notice before the day of your appointment, in order to cancel. Cancellations within that time frame will be subject to a cancellation fee of 50% your appointment cost.

For appointments in the Interior of BC or Okanagan, we ask that you give seven full business days notice to cancel your appointment.   Cancellations within that time frame will be subject to a cancellation fee of 50% your appointment cost.

For appointments on Vancouver Island, we ask that you give seven business days notice to cancel your appointment.   Cancellations within that time frame will be subject to a cancellation fee of 50% your appointment cost.

Warranties

 

Many of our manufacturers offer a warranty on either the tree or leather of the saddle.  Please be sure to have registered your saddle through their website within 30 days of receiving your saddle.  If you have a warranty claim, please contact the manufacturer of your saddle directly for service, as they are the provider of the warranty.

Returns

 

We accept returns of unused merchandise within seven days of purchase.  All custom ordered saddles and tack are a final sale.  All used saddles or merchandise are a final sale.

Not Sure Where to Start?

 

 It’s hard to know how to fix something, if you don’t understand it.  If you are unsure about how your saddle is fitting, the best place to start is our On-Site Assessment.  The assessment includes an overview of saddle construction, saddle fit theory, a specific analysis of your horse’s conformational needs, and our step by step tutorial designed to allow you to understand every step of your saddle’s fit.  From here, you have all the information you need to make a decision for yourself, instead of just relying on someone else.

 

 

Saddle shopping can be overwhelming.  There are so many options, and even worse, so many opinions.  If you aren’t sure where to start, consider a Saddle Assessment.  This will explain the main elements of saddle fit and let you know exactly what aspects your horse needs.  If you have any saddles you’re curious about, we can assess them for you during your appointment.

If you’d like to see what we have available, you can look at our New Saddles to see what we have in stock, these saddles are all available for custom order and come in a variety of shapes, sizes, colours and fit options.  You can also check out our Used Saddles for a great bargain.

 

Many modern saddles can be adjusted.  What is usually less understood, is what type of adjustments are possible and how they actually affect the fit of the saddle for your horse.  An On-Site Reflocking can adjust the wool panel to better suit your horse’s shape as well as maintain any natural compression.  A Width Adjustment addresses the angle of the tree points and is helpful if your saddle is too wide or too narrow.

If you think your saddle might need adjustment, but aren’t sure, a Saddle Assessment can tell you what saddle adjustments might work for you.

 

This of course, all depends on your horses.  However, certain saddle aspects are more readily adaptable to different horses, and sometimes we can make adjustments, so that it can be used on more than one horse. 

The best way to start is to book a Saddle Assessment and see how your saddle fits your different horses.

Saddles

Bliss of London Regency Jump Saddle

New Saddles

Since we do not work for any saddle manufacturers, we have the ability to pick and choose what we carry…

Black Country Eloquence Dressage Saddle

Used and Stock Saddles

Used saddles are a great option for those wanting an economical solution, or to bargain hunt…

Consignment Policies

Yes!  We do take saddles on consignment…

Saddle Care

Here are some tips for the care and maintenance of your saddle…

Saddle Fitting

Our Approach

Our approach to fitting varies greatly from other companies…

Saddle Trials

A saddle trial includes an explanation of saddle construction, saddle fit theory…

Saddle Assessments

An on-site assessment will walk you through the current fit of your saddle…

Saddle Adjustments

An on-site re-flocking includes an assessment, as well as altering your saddle’s flocking…

About Us

About Us

Katherine Penner Equine Services was founded in 2010…

Policies

Our policies around cancellations, warranties, and returns…

Educational Clinics

We offer educational fitting clinics for barns or groups…

Contact Us

13 + 5 =

Contact Info

Based in Vancouver, BC

(604) 721 6345

info@equinebalancesaddles.com

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